Terms of sale & warranty
Version 4.2 · Effective 2 November 2026
1. Who you are buying from
AFXUS Optics Ltd, Unit 1203, 12/F, Kwai Chung Logistics Centre, Hong Kong SAR. All prices are in USD and exclude local import VAT unless stated at checkout, where DDP is applied for EU, UK, US, JP and AU.
2. Order & acceptance
Your order is an offer. Acceptance occurs when we dispatch, and you receive a dispatch email with tracking. If a pricing error is obvious we may cancel and refund in full before dispatch.
3. 30-day returns
Return any unmodified product within 30 days of delivery for a full refund of the item price. No restocking fee. Return shipping is free for defective units; otherwise the customer pays. Prescription lenses are custom-manufactured and non-returnable unless defective. Start a return from Account → After-sales.
4. 24-month warranty
Covers manufacturing defects including optical alignment drift beyond ±0.15 mm and battery capacity below 80% of rated. Excludes accidental damage, liquid ingress beyond the rated IP class, and cosmetic wear. Warranty runs from delivery date and is tied to the serial number, not the account.
5. Repair programme
For five years after purchase we repair out-of-warranty units at fixed prices: temples $39, battery $59, hinge $29, waveguide module $149. Turnaround is 5–7 business days from receipt in Hong Kong.
6. Software & subscriptions
Hardware features you have paid for never require a subscription. Firmware and security updates are provided for a minimum of five years from the last sale date of a model.
7. Liability
Nothing in these terms limits liability for death, personal injury or fraud. Otherwise our liability is limited to the amount you paid for the product. Do not use the assistant for medical, legal or safety-critical decisions.
8. Governing law
Hong Kong SAR law, with the non-exclusive jurisdiction of the Hong Kong courts. Consumers in the EU/UK keep their statutory rights.