How long does shipping take?

Orders placed before 14:00 GMT+8 ship the same business day from Hong Kong. DHL Express delivers in 2–4 business days to the US, EU, UK, Japan and Australia.

What does the warranty cover?

24 months against manufacturing defects, including optical alignment drift and battery capacity below 80%.

Support

Answers in one business day.

Track an order, start a return, or ask the AI advisor — it is grounded in the same policy documents our staff use.

Open a ticket Read the FAQ

Track an order

Enter your order number from the confirmation email.

LOGISTICS

Shipping & duties

DHL Express from Hong Kong, DDP to EU/UK/US/JP/AU.

RETURNS

30-day returns

No restocking fee. Prescription lenses excluded.

WARRANTY

24-month cover

Includes optical drift and battery below 80%.

FAQ

Frequently asked

Contact

Tell us what happened

Tickets are answered by the Hong Kong team, Monday to Saturday. Include your order number and serial number if the issue is hardware.